Privacy Policy

1. General Provisions

PT INTERNATIONAL VETERINARY CLINIC MASVET NPWP: 0406 6797 5390 7000 (hereinafter referred to as the Operator) acknowledges, respects, and understands the right to privacy of every individual. Therefore, we must inform you that every action we take in collecting data is carried out in accordance with applicable privacy laws and is governed by the procedures for processing personal data and measures to ensure the security of personal data.
1.1. The Operator sets compliance with the rights and freedoms of individuals as its most important goal and condition for carrying out its activities in the processing of their personal data, including the protection of the right to privacy, personal, and family secrets.
1.2. This Policy of the Operator regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Operator may obtain about visitors to the website https://masvetbali.com.

2. Key Terms Used in the Policy

2.1. Automated processing of personal data - processing of personal data using computer technology.
2.2. Blocking of personal data - temporary cessation of the processing of personal data (except in cases where processing is necessary to clarify personal data).
2.3. Website - a set of graphic and informational materials, as well as computer programs and databases that ensure their availability on the Internet at the network address https://masvetbali.com.
2.4. Information system of personal data - a set of personal data contained in databases and information technologies and technical means ensuring their processing.
2.5. Depersonalization of personal data - actions as a result of which it is impossible to determine, without using additional information, the belonging of personal data to a specific User or other subject of personal data.
2.6. Processing of personal data - any action (operation) or a set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transmission (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
2.7. Operator - a state body, municipal body, legal or natural person, independently or jointly with other persons, organizing and/or carrying out the processing of personal data, as well as determining the purposes of processing personal data, the composition of personal data subject to processing, actions (operations) performed with personal data.
2.8. Personal data - any information directly or indirectly related to a specific or identifiable User of the website https://masvetbali.com.
2.9. Personal data permitted by the subject of personal data for distribution - personal data to which the subject of personal data has granted unrestricted access by giving consent to the processing of personal data permitted by the subject of personal data for distribution in the manner prescribed by the Personal Data Law (hereinafter - personal data permitted for distribution).
2.10. User - any visitor to the website https://masvetbali.com.
2.11. Provision of personal data - actions aimed at disclosing personal data to a specific person or a specific group of persons.
2.12. Distribution of personal data - any actions aimed at disclosing personal data to an indefinite group of persons (transfer of personal data) or at familiarizing an unlimited number of persons with personal data, including the publication of personal data in the media, placement on information and telecommunication networks, or providing access to personal data in any other way.
2.13. Cross-border transfer of personal data - the transfer of personal data to the territory of a foreign state to the authorities of a foreign state, a foreign individual, or a foreign legal entity.
2.14. Destruction of personal data - any actions resulting in the irretrievable destruction of personal data with the impossibility of further restoring the content of personal data in the information system of personal data and/or the destruction of material carriers of personal data.

3. Basic Rights and Duties of the Operator

3.1. The Operator has the right to:
- receive accurate information and/or documents containing personal data from the subject of personal data;
- in case of the subject of personal data revoking consent for the processing of personal data, as well as submitting a request to stop the processing of personal data, the Operator has the right to continue processing personal data without the consent of the subject of personal data if there are grounds specified in the Personal Data Law;
- independently determine the composition and list of measures necessary and sufficient to ensure the fulfillment of obligations provided by the Personal Data Law and regulatory legal acts adopted in accordance with it, unless otherwise provided by the Personal Data Law or other federal laws.
3.2. The Operator is obligated to:
- provide, upon request, information to the subject of personal data regarding the processing of their personal data;
- organize the processing of personal data in accordance with the current legislation;
- respond to inquiries and requests from subjects of personal data and their legal representatives in accordance with the requirements of the Personal Data Law;
- provide the necessary information to the authorized body for the protection of the rights of subjects of personal data within 10 days from the date of receiving such a request;
- publish or otherwise ensure unlimited access to this Policy regarding the processing of personal data;
- take legal, organizational, and technical measures to protect personal data from unauthorized or accidental access, destruction, alteration, blocking, copying, provision, and distribution of personal data, as well as from other illegal actions concerning personal data;
- terminate the transfer (distribution, provision, access) of personal data, cease processing, and destroy personal data in the manner and cases provided by the Personal Data Law;
- fulfill other obligations stipulated by the Personal Data Law.

4. Main Rights and Obligations of Personal Data Subjects
4.1. Subjects of personal data have the right to:
- receive information regarding the processing of their personal data, except in cases provided for by federal laws. The information is provided to the subject of personal data by the Operator in an accessible form and should not contain personal data related to other subjects of personal data, except in cases where there are legal grounds for disclosing such personal data. The list of information and the procedure for obtaining it are established by the Personal Data Law;
- demand from the operator the clarification of their personal data, their blocking, or destruction if the personal data are incomplete, outdated, inaccurate, illegally obtained, or unnecessary for the stated purpose of processing, as well as take legal measures to protect their rights as provided by law;
- impose a condition for prior consent when processing personal data for the purpose of promoting goods, works, and services on the market;
- withdraw consent to the processing of personal data and submit a request to cease the processing of personal data;
- appeal to the authorized body for the protection of the rights of subjects of personal data or in a judicial procedure against the unlawful actions or inaction of the Operator in processing their personal data;
- exercise other rights provided by the legislation.
4.2. Subjects of personal data are obliged to:
- provide the Operator with accurate data about themselves;
- inform the Operator about the clarification (updating, changing) of their personal data.
4.3. Individuals who provide the Operator with inaccurate information about themselves or information about another subject of personal data without the consent of the latter bear responsibility in accordance with the legislation.

5. Principles of Personal Data Processing

5.1. Processing of personal data is carried out on a lawful and fair basis.
5.2. The processing of personal data is limited to the achievement of specific, predetermined, and lawful purposes. Processing of personal data incompatible with the purposes of collecting personal data is not allowed.
5.3. The merging of databases containing personal data processed for incompatible purposes is not allowed.
5.4. Only personal data that meets the purposes of their processing is subject to processing.
5.5. The content and volume of processed personal data correspond to the declared purposes of processing. Redundancy of processed personal data in relation to the stated purposes of processing is not allowed.
5.6. When processing personal data, accuracy, sufficiency, and, where necessary, relevance to the purposes of processing personal data are ensured. The Operator takes necessary measures and/or ensures their adoption to delete or clarify incomplete or inaccurate data.
5.7. Storage of personal data is carried out in a form that allows identifying the subject of personal data no longer than required by the purposes of processing personal data, unless the storage period of personal data is established by federal law, a contract, the party to which, the beneficiary, or the guarantor under which is the subject of personal data. Processed personal data is destroyed or anonymized upon reaching the purposes of processing or in case of loss of the need to achieve these purposes, unless otherwise provided by law.

6. Purposes of Processing Personal Data
Purpose of processing: providing the User with access to services, information, and/or materials contained on the website
Personal data: last name, first name, patronymic phone numbers
Legal grounds: contracts concluded between the operator and the subject of personal data
Types of processing personal data: collection, recording, systematization, accumulation, storage, destruction, and anonymization of personal data

7. Conditions for Processing Personal Data
7.1. Processing of personal data is carried out with the consent of the subject of personal data to process their personal data.
7.2. Processing of personal data is necessary to achieve the purposes provided by an international treaty or law, for the performance of functions, powers, and duties imposed on the operator by law.
7.3. Processing of personal data is necessary for the administration of justice, the execution of a judicial act, an act of another authority, or an official to be executed in accordance with the law.
7.4. Processing of personal data is necessary for the performance of a contract, one of the parties to which, the beneficiary, or the guarantor under which is the subject of personal data, as well as for the conclusion of a contract at the initiative of the subject of personal data or a contract under which the subject of personal data will be the beneficiary or guarantor.
7.5. Processing of personal data is necessary to protect the rights and legitimate interests of the operator or third parties or to achieve socially significant goals, provided that the rights and freedoms of the subject of personal data are not violated.
7.6. Processing of personal data is carried out for personal data that is publicly available, with access provided by the subject of personal data or at their request (hereinafter referred to as publicly available personal data).
7.7. Processing of personal data subject to publication or mandatory disclosure in accordance with the law is carried out.

8. Order of collection, storage, transmission, and other types of processing of personal data

The security of personal data processed by the Operator is ensured by implementing legal, organizational, and technical measures necessary to fully comply with the requirements of current legislation in the field of personal data protection.

8.1. The Operator ensures the safety of personal data and takes all possible measures to prevent unauthorized access to personal data.
8.2. The User's personal data will never, under any circumstances, be transferred to third parties, except in cases related to the execution of current legislation or if the subject of personal data has given consent to the Operator for the transfer of data to a third party to fulfill obligations under a civil contract.
8.3. In case of inaccuracies in personal data, the User can update them independently by sending a notification to the Operator at the email address masvet.bali@gmail.com with the subject "Updating personal data."
8.4. The processing period of personal data is determined by the achievement of the purposes for which personal data were collected, unless a different period is provided by the contract or current legislation.
The User can revoke their consent to the processing of personal data at any time by sending a notification to the Operator via email to the Operator's email address masvet.bali@gmail.com with the subject "Revocation of consent to the processing of personal data."
8.5. All information collected by third-party services, including payment systems, communication tools, and other service providers, is stored and processed by these entities (Operators) in accordance with their User Agreement and Privacy Policy. The data subject of personal data and/or with the specified documents. The Operator is not responsible for the actions of third parties, including the service providers mentioned in this section.
8.6. Prohibitions on the transfer (except for providing access) or conditions for processing (except for obtaining access) of personal data, allowed for distribution, established by the data subject of personal data, do not apply in cases of processing personal data in the state, public, and other public interests defined by law.
8.7. The Operator ensures the confidentiality of personal data during its processing.
8.8. The Operator stores personal data in a form that allows identifying the data subject for no longer than necessary for the purposes of processing personal data, unless the storage period is established by federal law, a contract, the party of which, the beneficiary or guarantor under which is the data subject of personal data.
8.9. The termination of the processing of personal data may be due to the achievement of the purposes of processing personal data, expiration of the consent period of the data subject of personal data, revocation of consent by the data subject of personal data, or a request to stop processing personal data, as well as the identification of the unlawful processing of personal data.

9. List of Actions Performed by the Operator with Obtained Personal Data

9.1. The Operator conducts the collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transmission (distribution, provision, access), anonymization, blocking, deletion, and destruction of personal data.
9.2. The Operator performs automated processing of personal data, including the receipt and/or transmission of information through information and telecommunication networks or without them.

10. Confidentiality of Personal Data

The Operator and other persons who have access to personal data are obliged not to disclose to third parties and not to disseminate personal data without the consent of the data subject unless otherwise provided by law.

11. Concluding Provisions

11.1. The User can obtain any explanations on issues related to the processing of their personal data by contacting the Operator via email at masvet.bali@gmail.com.
11.2. Any changes to the policy for processing personal data by the Operator will be reflected in this document. The policy is effective indefinitely until replaced by a new version.
11.3. The current version of the Policy is publicly available on the Internet at https://masvetbali.com/privacy.